Last updated: November 19, 2018
Your satisfaction is our highest priority. We offer custom warranty and exchange policies on our repairs and retail products to make sure we meet your wireless needs. Ask a member of the Phone-n-Fix team if you have any questions about how our warranty and exchange policies are designed with you in mind.
Phone-n-Fix provides a 1-year warranty on all screen repairs, and a 90-day warranty regarding the functionality of the repair on all other repairs. This does not apply to screens or parts not purchased at Phone-n-Fix. This warranty is void if the device shows evidence of any misuse, improper handling, including but not limited to physical/water damage, operation outside of it's limits or repairs conducted by someone other than a Phone-n-Fix technician. In the event the device can't be repaired by the Phone-n-Fix technician, Phone-n-Fix will refund all dollars applied to the repair, with the exception of the labor fee. Devices and/or special orders, paid for or otherwise, not claimed within 90-days will be deemed property of Phone-n-Fix. Repairs that require disposal of electronic parts will include a disposal fee of $6.95. Any & all returns/exchanges must be processed at the originating store of purchase.
Water Damage Treatment
Phone-n-Fix will attempt to restore the functionality of your water-damaged devices. The restoration of the device is not guaranteed; therefore, is non-refundable. The cost of this treatment does not apply to any additional parts or labor required to complete the repair.
Phone-n-Fix provides a 48 hour buyer's remorse policy, no exceptions. Additionally, Phone-n-Fix provides a 30-day warranty on the functionality of a device purchased at Phone-n-Fix. The device warranty is voided by physical/liquid damage or alterations to the device's firmware/operating system.
A restocking fee of 10%, with a minimum of $35, will be applied to all returns. Phone-n-Fix reserves the right to refuse the return of the device based upon, but not limited to, the condition of the device.
Phone-n-Fix provides a 3-day warranty on accessories. Any return will need to be in it's original condition & packaging.
Return and Exchange
Any device approved for return will need to be in it's original condition & packaging from when it was purchased. There will be no approved returns or exchanges for clearance items. All cash refunds exceeding $100 will be issued in the form of a check within 14-days. All returns/exchanges must be processed at the originating store of purchase.
If a purchase was leased, all inquiries and payments are handled through the leasing company. Please contact your leasing agency of choice.